SPF DNS configuration

Flowfinity email notifications may be configured to be sent from either the email address of the user who performed the record operation, or a statically configured email address. For our cloud customers, however, when the email address contains your company's email domain, additional configuration is required to avoid a risk of those emails being marked as spam. This occurs when your DNS (Domain Name Service) settings have not been configured to include Flowfinity servers.

To do so, add Flowfinity into the SPF (Sender Policy Framework) record of the DNS. SPF records are used to identify which mail servers are permitted to send emails on behalf of your email domains. Many email recipients require valid SPF records. If you don’t add an SPF record for your domain authorizing Flowfinity to send emails, your notification messages may fail to be delivered or be marked as spam.

Instructions

The following steps should be performed by the person authorized to edit your DNS configuration.

If you have an existing TXT record that starts with "v=spf1":

Add "include:spf.flowfinity.com" before "all"
For example: v=spf1 ip4:199.101.215.0/24 include:spf.flowfinity.com ~all

If you don't have an existing SPF record:

Add a new TXT record containing value of "v=spf1 include:spf.flowfinity.com ~all"

You can check your current SPF configuration using one of many online lookup and validation tools, such as https://mxtoolbox.com/spf.aspx.

Note that after you see correct SPF values in an online validation tool, it may still take up to 48 hours to have your DNS changes propagated throughout the internet.